Privacy Policy

Effective Date: July 25, 2025

WellnessHub (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal health information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial health privacy laws.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (www.wellnesshub.ca) or receive services through our pop-up health and wellness clinics.

Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email, phone number
• Health information: Details related to your treatment, injury, or therapy goals
• Appointment data: Booking times, session types, treatment history
• Technical data: IP address, browser type, cookies, and website usage
• Payment information: Where applicable, through secure third-party processors

How We Use Your Information

We collect and use your information to:

• Schedule and manage your appointments
• Deliver personalized treatment services
• Communicate with you about your care or upcoming sessions
• Improve our website and service delivery
• Meet legal, regulatory, and insurance requirements

How We Share Your Information

We do not sell or rent your personal information. 

• We may share your information with:
• Licensed healthcare providers for the purpose of delivering your treatment
• Third-party service providers (e.g., booking software, payment processors)
• Regulatory bodies or insurance providers where required by law
• IT and security vendors who support our systems under strict confidentiality agreements

Data Security

We implement appropriate technical and organizational safeguards to protect your information, including:

• Encrypted data storage and transmission
• Access control for healthcare providers
• Secure booking and EMR platforms that meet or exceed Canadian health privacy standards

Your Rights

You have the right to:

• Access your personal and health records
• Request corrections to inaccurate or outdated information
• Withdraw consent for non-essential uses
• Request deletion of non-health data we may store about you

To exercise these rights, please contact us at privacy@wellnesshub.ca.

Cookies & Website Analytics

WellnessHub.ca uses cookies and similar tracking technologies to enhance your experience and understand usage patterns. You may disable cookies in your browser settings, but this may limit certain site functionalities.

Children’s Privacy

Our services are intended for individuals aged 16 and older unless accompanied by a parent or legal guardian. We do not knowingly collect information from children under 16 without consent.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted to this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

WellnessHub Privacy Officer

Email: privacy@wellnesshub.ca

Website: wellnesshub.ca